Ursuline College Help Desk provides technical support services for current students, faculty, and staff.
How to contact the Ursuline Help Desk
24/7/365 the way to contact the Ursuline College Help Desk is by filling out the web form called,
Computer Help Desk.
Fill in the form, and click submit.
If you are using Safari on a Mac, login first and then enter a new case. Login to the Helpdesk Login with your Ursuline email address. If you need help with your password, please call, 440-646-8391.
What happens then?
After you click submit, your issue goes immediately into a queue for attention. Your issue will be routed
to the best group of analysts to solve your problem.
When can I expect my response?
After you submit your issue, you can expect a response back during the hours the Help Desk is open.
During times the Help Desk is open, you will receive a response within four hours for Urgent requests, and eight hours
for Normal requests. The Help Desk is open 8am to 5pm, Monday through Friday.
What if I just need help right away?
If you need help right away, then the best thing to do is to locate a member of CIS staff, either by phone or in person.
During the following hours you should be able to reach a staff member, if needed: Monday through Thursday 7:30am to 7:00pm,
Friday 8:00am to 5:00pm, and Saturday during Fall and Spring semesters 8:00am to 4:30pm.
What about bigger issues?
If you feel there is a bigger problem with network services that will affect many people, then at all times, please be sure
to call one or the other of these phone numbers, 440-449-4471, or 440-449-4433.
What if I'm still having problems?
Some technical issues are more complex and take more time than others. Or, it could be that our solution did not
actually resolve the problem.
Users have the option of re-opening cases. Login at this link,
Helpdesk Login
with your Ursuline email address to see your case and to leave messages for CIS staff. If you need help with
your password, please call, 440-646-8391.
At all times, you are welcome to follow up with a member of our staff either in person, or by telephone. Here is a listing of current staff contacts, CIS Staff.
